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Priority Support Service (1-Year Subscription) The goal of priority support service is to provide customers with fast and direct access to qualified technical support specialists. When you purchase twelve months of unlimited priority support, you receive the following benefits: Minimal response time: If you send request between the hours of 8:00 am and 5:00 pm GMT (or 6 am and 10 am EST), we guarantee a technician will reply within 2 hours. (this does not guarantee that your problem will be resolved within 2 hours, it does however guarantee that you will communicate with a qualified technician within a maximum of 2 hours) If you send request at another time period, different from the one specified above, we guarantee a maximum response time of 24 hours. (excluding holidays and weekend support which is generally provided, but not guaranteed) High priority response: Requests from customers who ordered priority support service, will receive priority handling. Their requests will be moved to the beginning of the queue, and handled before non-priority support requests.